Refund Policy

Refund Policy
Last Updated:05/07/2025

At NovaThreadz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below to understand your options.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • Refund requests must be made within 30 days of the delivery date.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards

  • Digital downloads or e-gift cards

  • Items purchased on final sale or clearance

  • Personalized or customized products

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer support team at support@novathreadz.com with your order number and reason for the refund request.

  2. Our team will review your request and provide you with further instructions if your item is eligible for a refund.

  3. If approved, you will receive a refund to your original payment method within 7-10 business days.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund, unless the item was damaged or incorrect upon arrival.

5. Exchanges

If you need to exchange an item, please contact us at support@novathreadz.com for assistance. Exchanges are subject to product availability and must meet the same eligibility requirements as refunds.

6. Late or Missing Refunds

If you have not received a refund after 10 business days, please:

  • Check your bank account again.

  • Contact your credit card company, as processing times may vary.

  • If you still have not received your refund, please reach out to us for further support.

7. Contact Us

For any questions or concerns about this Refund Policy, please contact us at support@novathreadz.com.

Thank you for shopping with NovaThreadz. We appreciate your business and strive to provide the best possible experience.