Shipping Policy
Shipping Policy
Last Updated: 05/07/2025
At NovaThreadz, we aim to deliver your orders quickly and reliably. Please read our shipping policy below for information on shipping methods, costs, and delivery times.
1. Order Processing Time
-
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
-
You will receive a notification once your order has shipped.
2. Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on your location and the shipping method selected. Delivery estimates are as follows:
-
Standard Shipping: 5-10 business days
-
Expedited Shipping: 2-5 business days
-
Express Shipping: 1-3 business days
Please note that delivery times may vary depending on your location and external factors like weather or carrier delays.
3. International Shipping
We currently offer international shipping to select countries. Shipping rates and delivery times vary based on destination. Customers are responsible for any customs duties, taxes, or additional fees required by the destination country.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your package’s progress.
5. Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate. NovaThreadz is not responsible for delayed or lost shipments due to incorrect or incomplete address information.
6. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact our customer support team at support@novathreads.com within 7 days of the delivery date for assistance.
7. Contact Us
For any questions or concerns about this Shipping Policy, please contact us at support@novathreads.com.
Thank you for shopping with NovaThreadz. We appreciate your business and are committed to delivering your orders safely and on time.
